Issue Center
- What payment methods do you accept?
We offer secure and convenient payment options for our customers. We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment methods such as Apple Pay, Google Pay, and other supported electronic wallets. All transactions are processed securely through our authorized payment processing channels. - What are your shipping methods and delivery timelines?
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers across Europe.
Standard Delivery Time: Standard transit and delivery typically require 5 to 10 working days from the date of dispatch.
Tracking Updates: At key operational milestones—including order dispatch, carrier intake, local sorting, and final out-for-delivery updates—automated tracking notifications are sent directly to the email address provided by the customer at the time of order placement to keep you informed of your shipment’s progress.
Delivery Delays: If a customer’s order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier. Depending on the verified findings of the investigation, appropriate resolutions such as a full refund or a replacement shipment will be determined and administered.
- What is your return and cancellation policy for European customers?
Tailored to our European customer base, our return policies strictly comply with European consumer protection standards:
14-Day Right of Withdrawal: Consumers enjoy a statutory 14-day “Right of Withdrawal” without needing to provide any justification, starting from the day the consumer acquires physical possession of the goods.
Defective or Damaged Goods: If a customer receives an item that is flawed, defective, or damaged, they may contact our customer support team via email (pants@yoganexa.com) within the applicable timeframe and provide clear photographic evidence. Upon verification of the submitted evidence, we will process a full refund or a replacement. For verified defective or damaged items, physical return of the item is not required; the submission of photographs is sufficient to trigger a refund or replacement.
- How can I contact customer support?
If you have any questions or require assistance regarding your order or our policies, you may reach out to us through our designated support channels:
Customer Support Email: pants@yoganexa.com
Telephone: +65 87672270
Business Address: 60 Paya Lebar Road, Address, #06-28 no retail, Paya Lebar Square, Singapore 409051