Refund and Return Policy

1. Overview and Scope
   Welcome to www.yoganexa.com . We are dedicated to providing clear, fair, and legally compliant refund and return procedures for our customers across Europe. This policy is structured in accordance with applicable Singaporean commercial standards and European consumer protection laws.
2. Payment Methods and Refund Execution
   We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment methods such as Apple Pay, Google Pay, and other supported electronic wallets.

Approved refunds will be processed using the original method of payment utilized during the initial transaction.

3. Shipping Delays, Investigations, and Reimbursements
   We partner with international carriers, including DHL, FedEx, and UPS Priority services, with standard shipping typically requiring 5 to 10 working days.

Tracking Notifications: Automated tracking notifications are sent to the customer’s reserved email address at key milestones (including dispatch, carrier intake, local sorting, and local delivery) to inform you of the shipment’s progress.

Delayed Shipments: If an order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier. Depending on the verified findings of the investigation, we will determine and administer a full refund or a replacement shipment accordingly.

4. European Right of Withdrawal (14-Day Return Policy)
   In strict compliance with European consumer protection laws, customers located in Europe possess a statutory 14-day “Right of Withdrawal”.

You may cancel and return your order within 14 days from the day you, or a designated third party other than the carrier, acquire physical possession of the goods, without needing to provide any justification.

To exercise your right of withdrawal, you must notify our customer support team via email at pants@yoganexa.com within the 14-day window.

5. Return Address for European Customers
   If you are required to return physical items in accordance with our return guidelines, European customers must ship the items to our designated return facility:

Return Address: 60 Paya Lebar Road, Address, #06-28 no retail, Paya Lebar Square, Singapore 409051

6. Defective, Flawed, or Damaged Items
   If an item arrives damaged, flawed, or defective, the customer may contact our support team via email (pants@yoganexa.com) within the applicable period, providing clear photographic evidence of the issue.

Upon verification of the photographic evidence submitted, we will process a refund or a replacement order. For verified defective or damaged goods, physical return of the item is not required; the submission of clear photographic proof is sufficient for the issuance of a refund or replacement.

7. Contact Information
   For any inquiries regarding returns, refunds, or order assistance, please contact us through our official channels:

Customer Support Email: pants@yoganexa.com

Telephone: +65 87672270

Official Website: www.yoganexa.com