Privacy Policy
- Introduction and Data Controller Information
This Privacy Policy outlines how www.yoganexa.com (operating under the brand name Yoganexa) collects, uses, processes, and protects your personal data when you visit our website or purchase our yoga apparel.
For the purposes of the General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA), the data controller responsible for your personal information is www.yoganexa.com. You may contact us regarding privacy matters via email at pants@yoganexa.com or by telephone at +65 87672270.
- Information We Collect
We collect information that you voluntarily provide to us when placing an order, registering an account, or communicating with us. This may include:
Full name
Billing and shipping addresses
Email address (pants@yoganexa.com)
Telephone number (+65 87672270)
Transaction and order history
- Payment Processing via Stripe
To facilitate secure checkout and financial transactions, we utilize Stripe as our payment processing provider. When you complete a purchase, your payment card details and transaction information are submitted directly to Stripe. Stripe processes your financial data in accordance with their own privacy policies and global security standards (PCI-DSS compliance). We do not store full credit card numbers on our servers. - Legal Basis for Processing and Data Usage
We process your personal data under the following legal frameworks (compliant with EU GDPR and Singapore PDPA requirements):
Performance of a Contract: To fulfill orders, process payments, and provide customer support related to your purchases on www.yoganexa.com.
Legal Obligation: To comply with applicable tax, accounting, and commercial record-keeping laws in Singapore and the European Union.
Legitimate Interests: To improve our website functionality, protect against fraudulent transactions, and ensure the security of our operations.
- Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law:
Transaction and Financial Records: Retained for a minimum period of 5 to 7 years to comply with statutory tax, accounting, and financial reporting obligations under Singapore and European commercial laws.
Customer Support Correspondence: Retained for up to 3 years following the closure of an inquiry to ensure continuity of service and resolve potential follow-up questions.
Account and Marketing Data: Retained until you request deletion or unsubscribe, subject to legal overrides.
Upon the expiration of the applicable retention period, personal data is securely deleted or anonymized.
- Your Data Protection Rights
Depending on your jurisdiction (including EU GDPR and Singapore PDPA rights), you possess specific rights regarding your personal data:
Right of Access: You may request confirmation of whether we process your data and obtain a copy of your personal information.
Right to Rectification: You may request the correction of inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.
Right to Restriction or Objection: You may restrict or object to the processing of your data under specific conditions.
To exercise any of these rights, please contact us at pants@yoganexa.com.
- International Data Transfers
As our operations are based in Singapore and we serve customers across Europe, your personal data may be transferred internationally. We implement appropriate legal mechanisms and safeguards to ensure your data remains protected in compliance with applicable European and Singaporean data protection laws. - Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements or operational practices. Any modifications will be published directly on www.yoganexa.com with an updated effective date.