Shipping Policy

1. Overview and Dispatch Location
   Welcome to www.yoganexa.com . We cater to customers across Europe, ensuring efficient international fulfillment. All orders are processed and dispatched directly from our registered dispatch location:

Dispatch Address: 60 Paya Lebar Road, Address, #06-28 no retail, Paya Lebar Square, Singapore 409051

2. Processing and Shipping Timelines
   Order Processing Time: Standard order processing and preparation require 1 to 3 working days prior to dispatch.

Carrier Partnerships & Transit Timelines: We collaborate with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our European clientele. Standard shipping and transit typically require 5 to 10 working days from the date of dispatch.

3. Tracking Notifications & Milestones
   Transparency throughout the transit process is a priority for our operations. At key operational milestones—including order dispatch, carrier intake, local sorting points, and final out-for-delivery updates—automated tracking notifications will be sent directly to the email address provided by the customer at the time of order placement. This ensures you remain informed of every stage of your shipment’s movement.
4. Transit Delays and Carrier Investigations
   In the event that an order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier service. Depending on the verified findings and actual circumstances of the carrier investigation, appropriate remedies—such as a full refund or a replacement shipment—will be determined and administered.
5. Contact Information
   For any inquiries related to your shipment or delivery status, please contact us through our official support channels:

Customer Support Email: pants@yoganexa.com

Telephone: +65 87672270

Website: www.yoganexa.com