Terms of Service
- Introduction and Scope
Welcome to www.yoganexa.com . By accessing our website, purchasing our yoga apparel, or using our services, you agree to be bound by these Terms of Service. These terms are governed by the applicable laws of Singapore and comply with consumer protection regulations and directives applicable to our customers across the European Union. - Operational Identity & Contact
Brand Name: Yoganexa
Website: www.yoganexa.com
Customer Support Email: pants@yoganexa.com
Telephone: +65 87672270
Business Address: 60 Paya Lebar Road, Address, #06-28 no retail, Paya Lebar Square, Singapore 409051
- Orders, Fulfillment, and Shipping
Shipping Partners & Delivery Timelines: We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers in Europe. Standard transit and delivery typically require 5 to 10 working days from the date of dispatch.
Tracking Notifications: At key operational milestones—including order dispatch, carrier intake, local sorting, and final out-for-delivery updates—automated tracking notifications will be sent directly to the email address provided by the customer at the time of order placement.
Transit Delays & Investigations: In the event that a shipment exceeds the standard delivery timeframe, we will initiate a formal investigation with the respective carrier. Depending on the verified findings of the carrier investigation, appropriate remedies such as a full refund or a replacement shipment will be administered.
- Risk of Loss and Title (EU Consumer Protection Compliance)
In strict accordance with European consumer protection directives and statutory regulations, the risk of loss or damage to goods remains with us while the items are in transit. The physical risk of damage or loss of goods only transfers to the consumer upon actual physical receipt of the goods (i.e., when the consumer, or a third party nominated by the consumer other than the carrier, has taken physical possession of the items). - Right of Withdrawal and Returns (European Customers)
14-Day Right of Withdrawal: As our customers are located in Europe, consumers enjoy a statutory 14-day “Right of Withdrawal” without needing to provide any justification, starting from the day the consumer acquires physical possession of the goods. To exercise this right, you must inform us of your decision via an unequivocal statement sent to our customer support email (pants@yoganexa.com) within the 14-day window.
Defective or Damaged Items: If an item received is defective, flawed, or damaged upon delivery, the customer may contact our support team via email (pants@yoganexa.com) within the applicable timeframe, providing clear photographic evidence of the issue. Upon verification of the provided evidence, we will process a refund or replacement. For verified defective or damaged goods, physical return of the item is not required; provision of photographic evidence is sufficient for the issuance of a refund or replacement.
- Limitation of Liability and Governing Law
To the maximum extent permitted by applicable law, our liability for any commercial claims arising from transactions on www.yoganexa.com is strictly limited to the total purchase value of the specific order in question. These terms shall be interpreted, construed, and enforced in accordance with the laws of Singapore, without prejudice to mandatory consumer protection statutory rights applicable under European Union law.